RALEIGH -- The N.C. Division of Motor Vehicles launches new, expanded hours starting Saturday, March 2 at locations across the state. The new hours are part of an initiative to improve customer service and reduce wait times for N.C. Drivers.
Haley Adams and Joey Piazza were the first in line at the north Raleigh location, and have both struggled with long lines and cut-off times at the DMV.
"I know I came yesterday to the DMV in Cary, and the line was out of control so I had to go back to work," Adams said. "Not everybody can just get off work whenever they want."
The office in Greenville on South Memorial Drive, the office in North Raleigh on Spring Forest Rd., and the office in west Charlotte on Brookshire Blvd. are now open on Saturdays from 8 a.m.-noon. The changes comes from a challenge from Gov. McCrory to Tony Tata, the NC Transportation Secretary.
"Tony I challenge you with several other projects. First and foremost, fix the DMV," said McCrory in his State of the State address.
Tata says it's about improving customer service and the DMV's efficiency.
"It's about customer service, about being a more efficient government and about delivering to the people of North Carolina," said Tata.
Hundreds packed in and filled every seat at the north Raleigh location, which serves 47,000 people per year. On Saturdays, people can renew their license, get permits, and take written and road driving tests, but cannot take a medical re-exam like a vision test. Skills tests for Commercial Driver's Licenses and motorcycle licenses are not offered either. However there is more time for those services during the week. All DMV locations statewide will now be open an extra hour, from 8 a.m.-6pm.
The DMV has announced that a location in south Durham, south Fayetteville and north Charlotte will start Saturday hours on April 6th.
Tata said the goal is to eventually have 45 DMV locations open on Saturday within the next year. The busiest location will open first.
Over the coming months, DMV will announce the participation of additional offices offering extended hours.