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TWC Customers: Get the most out of TWCNews.com

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Time Warner Cable News provides customers of our parent company, Time Warner Cable, with full access to TWCNews.com. Want more information? Have a problem getting complete access? Here are the answers:

General Information

 What do TWC video customers get on TWCNews.com?

The websites for Time Warner Cable's 24-hour news channels offer full access to Time Warner Cable customers who subscribe to TWC video (TV) service.

This includes access to all of our video content, including full episodes of Capital Tonight, Time Warner Cable News's daily political show; full episodes of Talking Pictures On Demand, our weekly movie review program; full episodes of Friday Night Final, the most comprehensive statewide high school football show in North Carolina; and exclusive web-only videos including long-form interviews and extended on-location footage; and of course the rest of our video reports plus our vast archive of clips.

In order to access our full site, Time Warner Cable customers must sign in to TWCNews.com using their Time Warner Cable username and password - the same ID used to access TWC's online bill pay service, stream TV shows from WatchESPN and HBO GO, access the TWC TV mobile apps, and use Remote DVR manager, Phone Manager and other TWC services.

This ID is free of charge to all TWC TV subscribers, and there is no additional charge for the enhanced website content. However, TWC subscribers with only high-speed data or phone service will need to upgrade to a video subscription to be able to fully access the upgraded site.

Those without a TWC ID can access a lite version of the site, which does not include video or other exclusive features.

If you've already set up your TWC ID, you're all ready to access the enhanced TWCNews.com. If not, you can register for your TWC ID by following the instructions below.

 How do I sign in for full site access?

To access the full site, you must sign in with your Time Warner Cable username and password. This is the same username and password used to access TWC's online bill pay service, stream TV shows from WatchESPN and HBO GO, access the TWC TV mobile apps, and use Remote DVR manager, Phone Manager and other TWC services.

If you haven't set up your Time Warner Cable username and password yet, you can easily do so on the TWC Registration Page by entering your e-mail address and following the registration instructions.

Once you have a Time Warner Cable username and password, you can sign in from any page on the site by clicking on the words "Sign in here" at the top right corner of the page, or by clicking the "Sign in" button on any video clip.

The full news channel sites are only available to Time Warner Cable customers who subscribe to TWC's video services. This means that TWC customers who have only high-speed data or phone service must upgrade to a video subscription to be able to fully access the upgraded sites. You can order TWC video service on the Time Warner Cable Ordering Page.

Getting Your TWC ID

 I'm a TWC video customer - how do I get my TWC ID?

If you haven't set up your Time Warner Cable username and password, just go to the TWC Registration Page, enter your e-mail address, and follow the instructions in the e-mail that will be automatically sent to you.

For instructions on how to set up your TWC ID, watch a step-by-step tutorial.

 Can I create TWC ID logins for other members of my family?

You sure can. If you want other family members to have their own TWC ID logins, just follow these instructions.

Accessing The Site

 How do I sign in to the site with my Time Warner Cable username and password?

Once you've set up your Time Warner Cable username and password on the TWC Registration Page, you're ready to go. Just sign in by clicking on the words "Sign in here" at the top right corner of any page, or by clicking the "Sign in" button on any video clip. Once you're signed in, the words at the top of the page will change to "Sign out here" and you can sign out by clicking on that link.

To access this help page from anywhere on the site, just click on the "Help" link to the right of the sign-in links.

Troubleshooting

 When I go to sign in, I get a message saying "Your Time Warner Cable subscription does not currently include access to this programming."

First make sure that you subscribe to TWC's video (TV) services. If you're a TWC customer who has only high-speed data or phone service, you must upgrade to a video subscription to be able to fully access the upgraded sites. You can order TWC video service on the Time Warner Cable Ordering Page.

If you're a video customer and/or you get YNN on your cable box but you're still having trouble logging in, get assistance by visiting the TWC Help Page. Begin by entering your zip code, then choose between live chat, phone support, or e-mail as your support option.

If you'd like to use Live Chat, choose "MyServices Application Support" from the pulldown menu, and a specialist will assist you.

 I'm experiencing additional issues with the site.

Please send an e-mail describing your problem to support@twcnews.com.

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